Wicky Bear

‘F’ is for family

With both full time and temporary positions available, why don’t you join the Wicksteed Park family? We’re one of the region’s most popular attractions with an unrivaled heritage.

Download Seasonal Application

Seasonal vacancies

We are looking forward to spring (and beyond) here at Wicksteed Park – yippee!

Who do you need?

We are on the lookout for:

  • Wicky’s Play Factory Party Entertainers
  • Bar Staff
  • Waiting Staff
  • ‘Fun Makers’ (ride operators / games attendants)
  • Catering ‘Foodies’
  • Catering Supervisors
  • Photo Booth Assistants
  • RUSH Instructors
  • Security Staff
  • Grounds Team Staff (grounds maintenance, litter picking, cleaning)

How do I apply?

Please print off and complete our 2017 application form and either pop it into Reception or send it through the post. We will also require an attached photograph.

You will be added to a waiting list and we will contact if vacancies become available.

Download Application Form

Permanent vacancies

We are looking for individuals who take pride in delivering fabulous customer service, have an engaging rapport with the public and take satisfaction from performing well as an important part of the Wicksteed Park family.

Our current permanent vacancies are listed below:

If you have any questions, please contact the HR Administrator on: hr@wicksteedpark.org

Park Ranger

To apply please send covering letter and CV to hr@wicksteedpark.org

Responsible to:  Facilities Manager (to be appointed)

Salary: £21,000 

Job Purpose: To deliver an agreed annual programme of maintenance, monitoring, preservation and enhancement of various habitats, greenspaces and nominated built structures within Wicksteed Park and parts of the wider estate owned by the Wicksteed Charitable Trust (WCT).

Overall Job Objectives:

  1. To maintain, manage, monitor, protect and enhance various greenspace environments, habitats and built structures within Wicksteed Park and the wider WCT Estate including;
    1. The 24 acre lake and its immediate environment
    2. Parts of the fishing lake – a county wildlife site
    3. The newly established reed-beds and associate marginal aquatic species
    4. New shingle beech
    5. New paddling area and amphitheatre
    6. Marginal lakeside planting
    7. The newly created footpaths surrounding the lake
    8. The pontoon
    9. The arboretum
    10. Newly established planting regime in the campsite
    11. New sites as they arise
    12. Lake levels
  2. Carry out day-to-day practical site management and maintenance in order to comply with the parks management and maintenance plan
  3. To help deliver aspects of the parks Masterplan
  4. To help Wicksteed park achieve Green Flag status
  5. Undertake site patrols and be responsible for security checks and safety inspections to ensure the allocated areas are safe and well-managed.
  6. Responsible for safety inspections, safe storage and maintenance of tools and equipment to comply with H&S and corporate requirements.
  7. Carry out duties connected to visitor if requested such as guided talks when requested
  8. Involvement in recruitment, training and supervision of volunteers, students and work placements carrying out a wide range of site management activities.
  9. To manage and assist in the creation of new footpaths allowing public access into new areas of the park and the wider WCT estate
  10. To manage and develop a planting plan for replacing trees, developing new orchards and winter gardens in accordance with the wishes of the Trust
  11. To assist the community officer develop greenspace volunteers for the park and manage their work programme
  12. To give talks to stakeholder groups when required
  13. To ensure the park’s growing biodiversity is enhanced
  14. To help promote Wicksteed Park when required
  15. To work with the Trust and its wider estate in maintaining key nominated areas

Specific Tasks:

[Please note this is intended as a general guide only. It is not an exhaustive list of all the duties and responsibilities.]
  • To be responsible for the day to day management of designated greenspace environments and designated areas within Wicksteed Park.
  • Ordering of materials and services needed to carry out the day-to-day management of the park
  • Maintain accurate up to date records of work done and contribute to collation of performance indicators,
  • Maintain records, inventories and safety inspections for tools and equipment for work done and to comply with H&S and corporate requirements, using appropriate systems.
  • Maintenance work on trees, paths, shrubs, reed beds, marginal aquatic planting areas, pontoon, river banks, fence lines, and gates and others as requested
  • Developing records of park biodiversity and water quality
  • Spraying unwanted plant species
  • Developing daily records work completed
  • Work according to an agreed annual plan
  • Replanting and planting new areas of the park as requested.
  • Animal husbandry as requested

Relationships:  

Close working relationships with the grounds team, gardener’s team, the park rangers (cleaners). Key relationships with the Operations Director, the lakeside ride manager, the Community manager and the Managing Director.

Hours of Duty:

The minimum hours are 37 per week, because of the nature of the post a clearly defined schedule of hours cannot be given and it is expected that the post holder’s hours will be agreed with the Managing Director in accordance with the programme of events.

Overtime is not paid; however some time off in lieu may be taken under previously agreed circumstances.  It is a requirement of the post to work Bank and Statutory holidays on a rota basis if required.

The Person:

Skill Essential Desirable
Qualifications Current, valid driving licence

Hold NPTC certificates in chainsaw use (CS30 & 31).

Qualification in Countryside management or Environmental studies.

Spraying certificates

Certificates in use of brush-cutters, pesticides and tractors.

Trailer towing experience/certification.

First Aid Qualification.

Experience Experience in similar countryside-related role. Experience of using cattle and sheep for conservation grazing

Experience of working with volunteers.

Experience of working on reed beds and lakeside environment

Experience with stakeholder relationships

Skills, knowledge and abilities Knowledge and experience of practical habitat management such as tree felling, coppicing, fencing and footpath management.

Use and maintenance of machinery.

Work under own initiative but also team player.

Ability to fulfil physical elements of the role.

Good IT skills with understanding of mainstream computer packages such as Word, Excel etc.

Awareness of H&S policies and legislation.

Interest or expertise in natural history and conservation.

.

Knowledge of the preparation and implementation of Risk Assessments.

Personal Qualities Smart appearance and ability to act as a good ambassador to Wicksteed Park Ltd at all times.

Highly effective communication and interpersonal skills

Excellent time management and organisational skills

Motivated with a drive to set standards and strive for continuous improvement

Ability to work flexibly and to tight deadlines

Working Conditions

The following section provides an outline of the working conditions that may be encountered in this role.

Manual handling:

  • Lifting and moving objects up to 15+kg (more than once a day requirement)

Equipment Used:

  • Use of Desktop and Laptop PC
  • Work Equipment / Machinery: *Hand-held tools; moving machinery; hand-held powered tools; hand-guided tool. Examples: chainsaw, brush cutters, mowers, chippers, tractors, trailers,

Personal Protective Equipment (PPE):

  • The post holder will be required to wear PPE to protect: head, face, eyes, body, arms, legs and feet, hands.
  • Example: PPE for chainsaw.

Biological Hazards:

  • The member of staff will come into contact with the following:
  • *Animals; birds; reptiles
  • *Vermin control
  • *Moulds/Fungi e.g. mouldy vegetable matter/bird handling
  • *Human blood or human bodily fluid e.g. first aid
  • Soil and waste
  • The source of contact is marked ones and are possible but would be very occasional

COSHH (Control of Substances Hazardous to Health):

  • Chemical hazards: the post holder will come into contact with the following:
  • Chemical hazards: fuels and oils. Toxicity rating: irritants. Control measures put in place: SSW and PPE.
  • Other chemical hazard: herbicides. Toxicity rating: toxic. Control measures put in place: trained and certified users, PPE and SSW.

Other chemical hazard: cement dust. Toxicity rating: irritant. Control measures put in place: PPE and SSW

 

HR & Customer Service Administrator

To apply please send covering letter and CV to hr@wicksteedpark.org

Responsible to:      Operations Director

Responsible for:     HR Administration for all Wicksteed park employees.

Salary: Dependant on experience

Overall Job Objectives:

  1. To provide an efficient secretarial / administrative service to the Directors and other Managers as required;
  2. To provide an efficient HR administration service to the Directors and Managers as required, in line with budgets and operational procedures.

Specific Tasks:

  • Assist the management team with the recruitment process of seasonal staff (300+ seasonal workers when the park opens in March)
  • Setting up offer letters, contracts and starter packs for seasonal staff.
  • During the summer months, implement the employee of the month scheme, assessment forms, customer interaction audits, staff satisfaction surveys, Wicky’s Golden Tickets
  • Assisting managers with investigations and accompanying paperwork as necessary in accordance with company procedure.
  • Arrange and attend disciplinaries / appeal meetings and minute as requested.
  • Liaise with the outsourced HR Consultancy firm to keep up to date with laws and legislations.
  • Implement permanent staff performance appraisals and collate paperwork as necessary.
  • Provide secretarial / administrative support (typing, filtering phone calls, filing, arranging meetings, producing minutes, organising the collection of larger post items, filing and so on) to all Directors and Managers as required.
  • Respond to written and emailed complaints sent in and giving gestures of goodwill when necessary.
  • Collecting and processing all reference requests.
  • Organise weekly Mystery Visitor days during the summer months and process accordingly, generating statistics as required.
  • Attend team meetings as required, producing minutes when asked.
  • To order stationery where required, and continuously source cheaper consumables and to find other ways for the office to save money.
  • Arranging interviews for permanent/seasonal staff.
  • Arranging work placements for college students.
  • Attending job/careers fairs and promoting the company.
  • Administration of permanent employee’s holiday and holiday entitlement.
  • Constant attention regarding contract end dates and extensions.

Key Relationships:

The Post holder will be administration and HR support to Directors, Managers and Trustees.

Hours of Duty:

27.5 hours per week minimum, from 9.00am to 15.00pm Monday to Friday.

Due to the nature of this post, at certain times of year a clearly defined schedule of hours may not be available, and it is expected that the post holder’s hours will be agreed in advance with the Operations Director.

Overtime is not payable; however some time off in lieu may be taken under previously agreed circumstances.  It is a requirement of the post to be available to work Bank and Statutory holidays on a rota basis

  Essential Desirable
Qualifications 5 GSCE grade C and above CIPD qualified or training towards.
Relevant Experience 1 year within a HR background/similar role 3-4 years in HR background/similar role
Skills Knowledge and abilities –       DTP Essential

–       Intermediate level with Microsoft Office/excel.

–       Good typing skills.

–       Numerate with ability to manage a budget.

Personal Qualities –       Outgoing personality with a good telephone manner.

–       Keen attention to detail

–       Ability to use discretion and keep personal details secure and private.

–       Ability to prioritise work to meet deadlines.

–       Smart appearance and ability to act as a good ambassador to Wicksteed Park at all times.

–       A strong commitment to H&S and customer service.

–       A willingness to work flexibly and to continuously improve skills and competences.

–       Motivation to work longer hours than those stipulated if necessary.

–       Willingness to work evenings and weekends particularly during high season if required.

 

Nurse First Aider

To apply please send covering letter and CV to hr@wicksteedpark.org

Job Title: Duty First Aid Attendant

Line Manager: Operations Manager

Job Objective- To ensure the efficient operation of the First Aid Facility

Job Purpose and Specific Tasks

  • Treat casualties in accordance with the Health and Safety (First Aid) Regulations 1981 within the First Aid Facility or at locations within the park.
  • Maintain accident records ensuring confidentiality of personal information.
  • Supervise lost children.
  • Coordinate lost and found property.
  • Supervise the baby station and shower room.
  • Maintain hygiene standards within the First Aid Facility.
  • Ensure compliance with all Health and Safety legislation and/or company policy.
  • Assist with work in any other department as workload and park priorities dictate.

Relationships:

Post holder will liaise with all Department Managers and staff. 

Hours of Duty:

The post holder will be on duty for two days per week throughout the period of the parks operation. This may include weekends.

Special requirements.

Post Holder must hold a valid Level 3 Award in First Aid at Work.

Post Holder must be capable of working without close supervision to a high standard and have a strong commitment to health and safety.

 

Cafe Supervisor

Title:      Café Supervisor

Line Manager:   Pavilion Manager

Line Management Responsibility for:

All other staff in this café.

JOB OBJECTIVE:

To offer excellent customer service to our customers through the delivery of a high quality, hands-on, efficient and profitable catering service, (particularly bean to cup coffee, hot snacks/sandwiches and similar products), whilst ensuring high standards of customer satisfaction. 

JOB PURPOSE & SPECIFIC TASKS:

  • To be responsible for the day to day running of the Cafe.
  • To ensure the provision of an efficient food and beverage service.
  • Work as a barista behind the counter, preparing the ingredients to make good coffee and other beverages for customers, and to ensure all other staff prepare to the same standards.
  • Make each beverage according to customer preference. Customisation and variety make up a large portion of the job.
  • To prepare, heat and serve a range of sandwiches, Panini’s and other snack-type products to an excellent standard.
  • Perform other customer service duties and serve as a cashier, waiter/waitress, and clear tables when required.
  • Ensure at all times that all parts of the Café are clean and well presented this will include the patio area directly outside the café.
  • Maintain high standards of service in accordance with company policy.
  • To manage daily floats and to cash up and reconcile takings after each day.
  • Maintain a high standard of cleanliness in all areas.
  • In conjunction with the Pavilion Manager, ensure budget requirements for the relevant outlet including stock and staff wage costs are adhered to.
  • Ensure that all health and hygiene practices, Health and Safety at Work policies and legislative requirements are adhered to and report any failings immediately to the Pavilion Manager.
  • In conjunction with the Pavilion Manager, assist in the planning and delivery of training and development programmes to new Cafe staff.
  • Maintain records of staff hours, rotas, hygiene records and training records.
  • Negotiate customer issues and communicate with the relevant Manager if unable to resolve satisfactorily in person.
  • Assist with work in any other department as workload and Park priorities dictate.

RELATIONSHIPS:

  • Close working relationships with Chefs, Stores personnel, and Head of Park Operations.

HOURS OF DUTY:

  • Due to the nature of the business the post holder will work his/her hours over a seven-day week depending on the time of season (February – December). The Café is open from 10.30am and closes dependent on customer volume and in line with Park amusements (depending on the time of year this could be as late as 10pm when the campsite is busy).
  • It will be a requirement of the post holder to work weekends, bank & statutory holidays (excluding Christmas day, Boxing Day and New Years day).
  • This is a “hands on role”, not a Monday to Friday 9am-5.30pm job.

The Person:

Essential:

  • Level 2 Food Hygiene
  • Smart appearance & ability to act as a good ambassador to Wicksteed park Ltd at all times.
  • Ability to work unsupervised to a tight schedule.
  • A willingness to work flexibly and to continuously improve skills and competences
  • Have a cheerful disposition – be a good example for other front-line staff!
  • Product knowledge of Coffee (bean to cup)
  • Barista trained in similar environment
  • Ability to manage stock and to prepare / serve food snacks in accordance with food regulations.
  • Experience in a busy cafe/coffee shop essential where customer service standards were key
  • Reliable, conscientious, good time keeping

Desirable:

  • Experience of rota management
  • Passionate about coffee/service etc and the willingness to always consider how to improve the product and service standards
  • Previous supervisory experience
  • Ability to fill quiet times – ability to think of useful tasks to complete when there are few customers, and the willingness to do so.

Facilities Manager

To apply please send covering letter and CV to hr@wicksteedpark.org

Job Title:                    Facilities Manager

Specialist Areas:           Facilities Management

Responsible to:        Operations Director

Salary:                            £30,000

Responsible for: Park Buildings, Grounds & Gardens Maintenance, Park Boundaries, Lakes, Caravan and Camping site, Toilets, Lodge Site, Waste Management, Grounds and Maintenance Staff.

Overall Job Objective:

  • To manage, maintain and operate the Park grounds and facilities within your area of responsibility to the highest possible standard of quality, service and safety.
  • To manage, train and motivate an effective and efficient maintenance team.
  • To manage appropriate external contractors in accordance with Wicksteed Park’s Contractors Rules and current Health & Safety at Work Legislation.
  • To plan, implement and manage construction and building projects.
  • To manage and take responsibility for ensuring a permanently high standard of parkland presentation (including upkeep, cleanliness and safety) across both the 147 acre Park and additional Wicksteed Charitable Trust land and properties.
  • To manage and coordinate facilities for special events.
  • To assist the Operations and Finance Directors with the management and coordination of maintenance, repair, installation and removal of Rides and Attractions.

Key Tasks:

Facilities Manager

  • In conjunction with the Operations and Finance Directors take responsibility for reviewing and implementing the Company’s annual maintenance programme and procedures.
  • In conjunction with the Operations and Finance Directors take responsibility for preparing budgets across all areas of responsibility.
  • To effectively communicate all maintenance programmes and schedules across all relevant departments and stakeholders
  • To ensure that daily, weekly and monthly site inspections are carried out and duly recorded with any issues appropriately actioned.
  • To organise and manage the repair of buildings and grounds in accordance with the Company’s planned Maintenance programme and procedures.
  • Ensure plant and machinery are operating to maximum efficiency and arrange maintenance and repair as necessary.
  • Ensure grounds are kept clean, tidy and presentable as the seasons dictate, including all aspects of litter and customer toilets.
  • Line Manage maintenance staff and coordinate all tasks for the maintenance team.
  • To manage facilities at the Lodge Site and Caravan and Camping Site
  • Obtain quotes from suppliers for all repairs and projects and to adhere to all budgetary requirements.
  • Coordinate and actively manage all aspects of repair and maintenance around the Park and to ensure the integrity and security of the Park and other Trust properties.
  • Coordinate and actively manage all aspects of new projects including in conjunction with the Operations and Finance Directors the installation of new rides and attractions.
  • In conjunction with the Operations and Finance Directors coordinate and actively manage all aspects of maintenance and repair of rides and attractions within your area of responsibility.
  • Manage and coordinate external contractors attending on site.
  • Liaise with all relevant statutory bodies and key park and WCT stakeholders as and when necessary.
  • Ensure compliance with all Health and Safety legislation and Company policy.
  • Provide and arrange for staff training as required.
  • Manage all relevant paperwork relating to the job, including purchase orders and invoices, staff assessments and contractors’ documents.
  • To produce reports as required.
  • Report any instances of serious faults which may give rise to injury.
  • Any other task as commensurate with the post as directed by management.

Key Relationships

Close working relationships with the Managing Director, Operations Director, Finance Director are essential plus all other Managers.

Hours of Duty:

The minimum hours are 40 per week and the normal working week for the post is Monday to Friday. However, due to the nature of the post weekend work may be necessary on occasions as work priorities dictate.

Overtime is not normally paid; however, with consent time off in lieu may be taken.

Special requirements:

  • Smart appearance and ability to act as a good ambassador to Wicksteed Park Ltd at all times.
  • To wear the company uniform and name badge at all times when on duty.
  • Ability to work unsupervised to a tight schedule.
  • Cleanliness, attention to detail and accuracy are paramount in this job role and must be upheld at all times.
  • A willingness to work flexibly and to continuously improve skills and competences.
  •  Have a strong commitment to health and safety.
Qualifications Essential

BIFM / ILM Facilities Management qualification or equivalent

NEBOSH Health & Safety Qualification or equivalent.

Desirable

DMS/MBA Management qualification.

City & Guilds Construction Trade Qualification or equivalent

Relevant Experience At least 3 years full time experience in a related role.

Demonstrable experience of dealing with health and safety systems, policies and procedures.

Demonstrable experience f IT skills and using Microsoft Office packages

Demonstrable experience of managing a large team

Demonstrable experience of dealing with a range of internal and external customers

Demonstrable experience of working within a leisure attraction.

Working with  large greenspace and environmental sensitive areas

Dealing with a wide range of stakeholders

Skills, knowledge and abilities Excellent oral and written communication skills

Numeracy and the ability to manage large budgets.

Excellent judgement and reasoning abilities

Ability to work as part of a team

Ability to take decisions and use initiative within area of responsibility

Personal Qualities Self motivation and innovation

The ability to think strategically and plan ahead.

Able to be firm but fair.

Confidence to work with people of all ages and backgrounds.

Polite and friendly manner.

Remain calm under pressure.

Professional approach and appearance.

Dependable, with a flexible approach.

Community and Education Sessional Leaders

 Salary:                       £8.50 sessional hourly rate

Job Title:                 Community and Education Sessional Leaders

Responsible to:      Community Link Manager

Responsible for:     Community and Education volunteers

Introduction and Background to the Post:

Wicksteed Park in Kettering is wholly owned by Wicksteed Charitable Trust, (founded in 1916 by Charles Wicksteed), and has remained one of the Midlands’ best-loved parks since its official opening in 1921.  Wicksteed Park Ltd is the trading subsidiary of the Trust, which provides the main revenue stream to maintain the 147 acre Park, gardens and lakes.

Wicksteed Park is of huge importance to local and regional heritage and is registered Grade II on the English Heritage Register of Parks and Gardens of Special Historic Interest. The Park has great value to the local community and is used by many local organisations for events. The Trust delivers a growing community and education programme, which involves schools, local community organisations and visitors to the park. This role supports the management and delivery of these activities and the development of further events.

Overall Job Objectives:

  1. To support the development and delivery of community and education activities as part of our annual programme.
  2. To engage and encourage participation for all in a variety of activities that creatively explore the natural history of the park, and its heritage.
  3. To raise awareness of our community and education programmes to existing and potential visitors including education providers, community organisations, businesses and individuals.
  4. To carry out Charles Wicksteed’s initial aims of how the Park should interact with both local and distant communities.
  5. To support the development of community and educational Strategy based on what Wicksteed Park has / will have to offer.

Specific Tasks:

[Please note this is intended as a general guide only. It is not an exhaustive list of all the duties and responsibilities.]
  • Use the Park’s own history (the Wicksteed Story, Hilda Wicksteed etc) to create, develop, promote and run high quality community and educational activities and events.
  • To ensure that events for schools are relevant and responsive to their educational needs.
  • To widen participation and ensure we are communicating our community and education offers to new and existing audiences.
  • To provide regular updates and evaluation of activities for Trust meetings, Community Link Manager and funders.
  • To further enhance the community and education offers of the park through on site interpretation, such as trails, leaflets etc.
  • Using the Park’s history and natural landscape to create new educational resources, such as resource boxes, online materials and lesson plans for teachers and other groups.
  • Contribute to the updating of the community and education section of the website.
  • To liaise with suppliers for community and educational events and materials.
  • Undertake pricing of events and invoicing / collection of money in conjunction with Wicksteed Park’s finance team.
  • Provide valuable support, knowledge and experience in community and educational areas and, identify specific opportunities to maximise all potential forms of income.
  • Raise the profile of Wicksteed Park as a high quality education provider.
  • Maintain and update our database
  • To raise the profile of the park within the local community
  • To ensure that all health and safety obligations are met in all aspects of the role, in particular, to ensure implementation of Child Welfare and Safety policies
  • Adhere to all Wicksteed Park policies, procedures and systems.
  • To represent the Park and the Trust in professional manner and to act at all times in a manner which will not damage its reputation
  • Any other activities required for the successful delivery of the role, as required.

Key Relationships:

The role will be required to liaise with the whole Management team, especially the Community Link Manager, Managing Director, Head of Park Operations, Accountant, Grounds Team, Stores Supervisor and Ride Area Managers.

Hours of Duty:

This is a sessional role and there are no specific hours allocated however daytime, evening and weekend working will be required subject to demand and bookings.

Person Specification

This post will be subject to an enhanced CRB check.

Essential Desirable
At least 3 years’ experience of developing and delivering community and education programmes. Experience of running community / education programmes in the heritage or environmental sector
A relevant degree or similar expertise A teaching qualification
An enthusiastic and positive attitude with the ability to work and communicate with a range of people from different age groups and backgrounds. A strong interest in heritage and/or the environment
Skills and professionalism required to deliver educational and community events First Aid qualification
Understanding of the National Curriculum in England Able to do some manual lifting (e.g. tables/chairs when setting up and packing away events)
Experience of developing resources for schools Competent in the use of the Microsoft Office package, in particular Word, Outlook, PowerPoint and Excel
The ability to work alone and as part of a team Experience of maintaining an online presence e.g. website, Twitter, Facebook.
Willingness to undertake training as required. Experience of planning and delivering large scale education or community events.
Ability to work under pressure and to meet deadlines Able to prioritise workload and manage own time effectively.
Willingness to work daytimes, evenings and weekends, if required.

Pavilion Assistants

Job Title:  Function Waiting / Bar Staff (£NMW, as and when required)

Line Manager: Banqueting Manager / Deputy Banqueting Manager

 Overall Job Objectives:

  1. Maintain and monitor cleanliness of whole Pavilion and report issues and faults where possible as instructed
  2. Follow the instructions from the Function Lead or Banqueting Manager, to produce high levels of customer service at all times and for all customers through the polite, efficient, quick and careful service of food and beverages.

Duties and Responsibilities:

The following is a general description of the job. It is not an exhaustive list of all the duties and responsibilities:

  • Deliver a very high standard of customer care and service in a function environment, which will include events such as weddings through to corporate events.
  • Maintain high standards of cleanliness throughout the building, both front and back of house. This will require regular checks and cleaning: daily, weekly and monthly routines will be encouraged.
  • This role includes responsibility for the maintenance of the dish washer and back area facilities, including regular cleaning of racking and glass wear shelving to ensure high levels of cleanliness and organisation of property.
  • Report equipment faults or larger maintenance issues to the correct person using the fault reporting forms provided.
  • Report all minor repair requirements as necessary.
  • Ensure all equipment under your day to day control is accounted for and kept well maintained.
  • Assisting the Banqueting Manager with the preparation of catering equipment in line with client requirements.
  • Any other task commensurate with the post, including assisting behind the bars and pot wash where required.

Hours of Duty: Because of the nature of the post a clearly defined schedule of hours cannot be given and it is expected that the post holder’s hours will be agreed in accordance with the programme of events.

Special Requirements: Smart appearance, cheerful personality and ability to act as a good ambassador to Wicksteed Park at all times.

  • Passion for providing superb customer service and food service in a prestigious function environment.
  • Ability to work unsupervised to a tight schedule.
  • Attention to detail is crucial in this role.
  • A willingness to work flexibly.
  • Ability to perform in a team.
  • Uniform consists of black trousers, black blouse or shirt and black shoes which must be provided by the applicant. Badges, ties and aprons will be provided by the Company.

The Person

  Essential Desirable
Qualifications §  NVQ’s in Customer Service / Hospitality

§  Food Hygiene Level 1 or 2

Experience §  Proven track record of similar customer service role. §  Large scale banqueting service
Skills, knowledge and abilities §  Good verbal communication skills §  Good planning and organisational skills with ability to apply logic
Personal Qualities §  Desire to provide exceptional customer service through the provision of an excellent food and beverage service and clean, well maintained premises.

§  Ability to develop a strong working relationship with the whole team, creating a friendly and productive atmosphere.

§  Highly motivated.

§  Ability to keep calm when under pressure

§  Passion for cleanliness.

§  Excellent timekeeping is essential

§  Ability to cope with late night working

§  Good sense of humour

Some important information:

Only completed application forms will be accepted on the day, and we do not accept CVs. Please do not send your application form electronically as it will not be considered.

If you have any questions, please contact the HR Administrator at hr@wicksteedpark.org.

Please note that any application forms received after the recruitment event will be added to our waiting list.