Terms & Conditions

At Wicksteed Park, we are about a fun day out for all the family! There are however a few important points around wristbands, tickets and permits and park rules. These are all outlined below.

Park Rules

Wicksteed Park is privately owned by the Wicksteed Charitable Trust and is closed every night. The opening and closing times are displayed on each of the pedestrian gates. Times vary across the year.

Dogs must be kept on leads at all times no matter how small or sweet natured.

Please clean up your dog’s mess after you – it is a serious public health hazard.

Dogs are not allowed in the children’s play areas. Please observe the signs.

There is a dog exercising field above the campsite at the far side of the park, this is the only place where dogs can be let off a lead

Smoking is not permitted in the ride areas, playgrounds or built-up areas. It is permitted in the grounds but please dispose of your cigarette butts safely. They are a fire risk.

You can cycle around the lake path before the rides open at 10:30am or after they close at 6pm. Please watch out for pedestrians at all times.

Cycling in the built up areas is not allowed.

You are very welcome to have a picnic but please pick up all your litter and place in the bins provided.

We would rather spend our money on improving the park rather than picking up litter!

Please use the BBQ Field to have a BBQ. Disposable BBQs are strictly banned unless they are kept well off the grass (at least 500mm). They cause major long term damage and are a serious fire risk. Please dispose of your hot cinders in the special black metal bins provided.

Please do not walk on our train track, it may look strong but any damage does mean higher maintenance bills for us. The train bridges are just that – bridges for trains and not humans.

Wicksteed Park is full of wonderful wildlife and plants. Please respect them all.

Please do not feed the wildfowl with bread, it is not good for them.

Any damage or theft to our property will not be tolerated. We do prosecute.

Personal property: Wicksteed Charitable Trust accepts no responsibility for loss of personal property.

Please treat our staff as you wish to be treated. We do not tolerate any bullying or abuse.

Swimming in the lake is done at your own risk. Wicksteed Charitable Trust accepts no responsibility for any injuries or accidents which may arise.

The park operates a first aid service on ride days only.


General tickets and wristband terms inc seasonal events.

Ride wristbands and tickets are only valid on the day of purchase. Occasionally, rides may closed due to technical or operational reasons, or in certain weather conditions.

There are no refunds on tickets or wristbands including event tickets such as Magical Wicksteed, Outdoor Cinema and other events.

Whilst we understand illness and injuries can affect a visit to Wicksteed Park, Ride Wristbands/Tickets or Activities purchased are non-transferable.

Annual Wristbands: Our annual wristband covers access to our rides and attractions over our operating season, for any events such as Christmas and fireworks will have to be purchased in addition to your pass. This pass includes February Half-term, Easter Half-term, Time 4 Tots and October Half-term. Annual passes are valid for 12 Months from the Start Date.

Please note that tickets are non-refundable or non-transferable for event ticket purchases.

  1. The parking permit entitles the owner of the car to park in the designated car parks, as directed by the Parking Attendant.
  2. Please remember your car parking permit is for your vehicle, not you (the owner) and is NOT TRANSFERABLE between vehicles.
  3. If you change your vehicle, you must return your parking permit to Wicksteed Park in order for them to re-issue you with a new one and for your details to be updated. Wicksteed Park will not replace a car parking permit that has been sold on with a vehicle, as the permit remains valid. You will need to purchase another parking permit for your new vehicle and pay another deposit.
  4. The parking permit is for Wicksteed Park users only and is not valid for business parking or offsite visits.
  5. The route to and from the car parks, as indicated by the Park’s Authorities, must be adhered to at all times.
  6. The car must not be taken to any other part of the Park and the pedestrian areas must be treated as such.
  7. A speed restriction of 10 mph will be strictly imposed.
  8. No liability is accepted, and all parking is at the owner’s risk.
  9. Random checks will be carried out to ensure the correct parking permit is being used for the corresponding vehicle. Failure to adhere to the terms and conditions of the sale may lead to the cancellation of your parking permit, which will prevent you from accessing the Park by vehicle.
  10. If you misplace your card, you will need to pay £2.50 for a replacement card.
  11. The Park reserves the right to cancel any parking permit if the conditions are not observed.

Car Parking for non-permit holders

In order for the charity to provide free open access to this beautiful parkland, donations are vital in order to enable them to do so. The money that we receive for parking your car at Wicksteed Park is a key contributor to this area so thank you for your support.

Our parking is managed by an external company and works using ANPR so there is no barrier in place. This system helps speed up entry and exit and is a much smoother process for all.

There are a number of ways to pay for your parking, so please do read the notices around the park to ensure you have paid before you leave. Our fees can be seen below. A fine will be issued if a vehicle exits through the ANPR without having paid a fee.

For those visitors who are attending an event or meeting when parking fees are levied, then registration numbers will be required in advance or on the day in order to register your vehicle with the system.

If you visit the park regularly, why not take advantage of our parking permit. Annual passes are valid for 12 Months from the Start Date.

Wicky's Play Factory Party Booking Terms and Conditions

We use CCTV at various locations around the Park and within our facilities. These will process pictures of guests and may also record audio. Cameras are used for health and safety and security purposes and are positioned so to be of minimal intrusion. Videos and images are kept in accordance with our Data Retention Policy. If there is evidence of a criminal act, any recordings may be passed to the appropriate authorities.

There are some important rules though to keep everyone safe. There is no smoking in the play area, this is strictly prohibited. We also allow no food, drink or chewing gum or glassware in the soft play area.

We ask all shoes are removed but socks must be worn at all times. Arms and legs must be covered. All jewellery, badges and sharp objects must be removed. We ask that any children who are feeling unwell or poorly not use the equipment and that any children wearing glasses or contact lenses take extra care.

All personal items (such as money, phones) must be left with an adult/guardian – Wicksteed Park accepts no liability for any losses, damage or theft.

We request in line with government recommendations that guests wear a mask as appropriate whilst inside and sanitise their hands regularly.

Please note max-age for Wicky’s Play Factory is 8 years old

Party Bookings must be completed online and payments made are non transferable and non refundable. If you wish to add any additional guests to the booking after you have booked we cannot guarantee there will be space for them unless this has been agreed in advance; although, we will always do our best to accommodate. All party guests must be a maximum of 8 years old.

Party payments are non refundable or transferable in the event that a party guest or the birthday child is unable to attend.

All party guests must be accompanied in the building by an adult/ caregiver who will be responsible for them whilst on site. The responsible adults must agree to the Rules of Play for the Building. These include:

No photography or video is allowed without permission.

No food drink or chewing gum on the Play Equipment.

No Glassware.

Remove shoes before entering the play area but wear socks at all times.

Arms and legs should be covered.

Remove ALL jewellery, badges and other sharp objects.

Children who are unwell should not use the Play Equipment.

Leave all personal items such as money with parent/guardians.

Children who wear glasses or contact lenses should take particular care.

No liability will be accepted for any losses, damages or theft.

We are pleased to provide this facility and whilst we have attempted to make it as safe as possible, the very nature if children’s play activity means that accidents can occasionally happen.

Parental supervision is essential at all times.

Party Guests will be permitted access to the building between the times that the party has been booked for and will need to leave the building after this.

No other third party contractors with entertainment services may be brought into Wickys Play Factory by the Person booking the party.

For parties booked during the day the party package will include up to 90 minutes play on the Play Equipment and 30 minutes for food in their dedicated party section.

Food service time for your party will be confirmed by the Play Factory Team on guest arrival.

For exclusive parties booked in the evenings guests will be permitted access from 5:30pm and will need to vacate the building by 7:30pm.

Guests are welcome to provide their own birthday cake but this cannot be stored by the company for them.

Decorations- sparklers, indoor fireworks, candles (other than the birthday cake), confetti or glitter bombs are not permitted. If you wish to bring in table decorations or balloons you are welcome to but this will need to be set up in the time inclusive of your allocated party slot and not before. We are unable to attach decorations to our fixtures and fittings that may leave a lasting mark or cause damage.

If Guests are bringing a cake into Wickys Play Factory or have booked an exclusive party venue hire without our food package they will need to sign a disclaimer in order to be able to bring their own catering into the building. During normal opening hours guests are not permitted to bring in their own catering other than a birthday cake.

We ask that you notify us in advance of any special dietary requirements for party guests and the adults responsible for the party guests must supervise when the buffet is provided. Allergen information can be checked in the Play Factory.

If you have any further queries about your party booking please direct these to playfactory@wicksteedpark.org

Please remind guests to remember their car registration to pay for their parking either by the app, at one of the onsite car parking machines or by purchasing an annual parking pass online.