Please Note: While we do try our best to be as accessible as possible, due to the nature of the park, its’ green space, and rides for younger children, the park may not be accessible for everyone
This access statement does not contain personal opinions as to our suitability for those with access needs, but aims to accurately describe the facilities and services that we offer all our guests/visitors.
Here at Wicksteed Park we work closely with Nimbus Disability to continuously improve the accessibility of our parks, attractions and facilities for all of our visitors.
BALPPA member parks welcome visits by disabled people and will everything possible to ensure a safe and pleasurable visit. However, certain rides and attractions in our parks can be physically demanding and vigorous. We, therefore, reserve the right to refuse access to certain rides should we feel there is a danger to a particular individual or individuals for any reason whatsoever. We have been advised by the Health & Safety Executive that refusal on grounds of health and safety does not constitute discrimination. We do hope that you can understand and accept the decisions made in the interest of your safety.
Unfortunately, not all rides are suitable for all visitors, and each has strict operating requirements which our staff have to follow for health and safety reasons. Please do not ask staff to break these rules – they are there for YOUR safety and for the safety of OTHERS. Your safety is our principal concern, and consequently, we reserve the right to refuse access to a ride if we feel that your safety or the safety of others may be at risk.
Know before you go:
Learn about the different ticket options and what you need to know before you go.
Wicksteed Park is proud to partner with Nimbus Disability, operators of the Access Card scheme, who will now process all requests for ‘essential companion’ (previously ‘Carer’) eligibility.
Nimbus Disability will individually assess your needs, with the help of your supporting documentation and statements through their detailed application process, to determine if you qualify for a complimentary Essential Companion Ticket. They will handle all your details safely and securely, without Wicksteed park viewing the reason why you require additional assistance.
If you don’t have an Access Card you can apply here (https://app.accesscard.online/apply/wicksteed/) for a free Wicksteed Access Registration, free of charge or upgrade to an Access Card for £15 for 3 years and use it across thousands of attractions and venues in the UK and beyond.
Essential companion tickets: Guests who have an Access card or a Wicksteed Park Registration with the +1 essential companion symbol allocated are entitled to one complimentary ticket. It is important that we ensure our Essential Companion services remain beneficial for those who simply could not attend Wicksteed Parks attractions without them. Nimbus Disability is a leading provider of disability-related advice and support, run by and for disabled people and is a recognised authority on accessible tickets in the UK.
Please present either your Access Card or Wicksteed Access Registration ID number with the +1 / Essential Companion allocations when you collect your tickets.
We offer a number of spaces on a first come, first served basis for those who have a Blue Badge identifying a mobility issue. We do ask that the owner of the blue badge be present in the vehicle when parking with their badge present and on display.
Disabled Parking is situated in both car parks. Parking is charged per car.
Unfortunately, we do NOT offer wheelchair hire facility at this time. Although care has been taken to ensure grounds and pathways are accessible, our rural location and farm grounds do mean we have uneven pathways, rough terrain, and hard grounds (including the car park). Please take care whilst walking around at all times. Some wheelchair users may find our terrain unsuitable in some areas.
A number of accessible toilets are located around the park:
- Heritage Zone- opposite reception
- Thrill Zone
- Splash Zone
As a paying guest, there are also accessible toilets inside Wicky’s Play Factory.
All assistance dogs are welcome to Wicksteed Park
However, due to our unique environment, the following requirements apply:
- Owners must be in control of their animal at all times.
- The animal must remain on a lead whilst inside the Park.
- The animal cannot be left unattended at any time.
- Animals are not permitted to enter a ride carriage (Excluding the Railway).
- Whilst we do not have a designated area for animals to expel waste, we require all animal owners to dispose of any waste immediately.
With most of our rides, mobility scooters should be left outside the building. If there is a specific accessibility requirement in relation to a mobility scooter needing to be brought to the boarding point, the guest should speak to a member of staff.
Not all rides are suitable for everyone. You know your circumstances and abilities best, so we would recommend you plan ahead. To do this, you can talk through your access needs with our teams and check which rides will be suitable for you before you visit.
Before enjoying each ride and attraction, we recommend that you please read the safety instructions at the ride entrance, on the Ride Restriction boards or in the Accessibility Guide
We look forward to welcoming you.
If you have any queries or require any assistance please phone 01536 512475 or email firstname.lastname@example.org