Terms & Conditions

Our commitment to provide a service:

Wicksteed Park will endeavour to ensure that as many rides and attractions as possible are available for use by guests at the Attraction. However, we reserve the right, without prior notice, to close and change the programme of rides and attractions and/or the Attraction’s operating hours. Wicksteed Park in its absolute discretion reserves the right to close the whole or any part of the Attraction at any time or to restrict the number of persons having access to the Attraction. The reason for any closure or restriction provided by this condition may include technical or operational reasons, capacity, inclement weather, special events or to ensure the safety and security of guests or if Wicksteed Park reasonably considers the circumstances so require. Ride closures, of any description, do not constitute grounds for a refund(s). For tickets or wristbands purchased in advance, if the whole Attraction is closed for any of the reasons set out above, Wicksteed Park may offer replacement tickets or wristbands for admission to the Attraction on an alternative date in substitution for any other form of redress.

Tickets/admissions:

THE ATTRACTION IS PRIVATE PROPERTY. All persons using the rides and attractions must hold a valid ticket or wristband which has been obtained from Wicksteed Park, the Attraction, the Attraction’s website or a third party authorised by Wicksteed Park to sell tickets and wristbands. The sale of tickets/wristbands/vouchers by anyone other than Wicksteed Park is strictly prohibited. Only persons authorised by us are permitted to sell or offer for sale any items to guests within the Attraction grounds. All tickets and wristbands are non-refundable, non-transferable, not for resale and will become automatically void on any transfer for value.

A binding contract between us (Wicksteed Park) and the purchaser comes into existence when the final page of the booking confirmation procedure gives you a booking reference or at the point you take possession of your tickets or wristband(s) if purchased onsite at one of our admissions booths or other point of sale. This contract and all matters arising out of it are governed by English law.

Tickets and wristbands purchased are only valid on the date printed on the ticket or wristband or the day of purchase if purchased onsite. Please check the Attraction’s operating calendar for opening times and dates. Tickets and wristbands may not be valid for special events or concerts which may attract a separate admission fee. For the avoidance of any doubt, pre-booked tickets and wristbands are non-refundable in the event that admission is refused or relinquished for any reason referred to in these Entry Conditions. Non-dated tickets and wristbands booked in advance do not guarantee admission to the Attraction, especially during busy times or on specific days when there are special events.

Tickets and wristbands booked online will be delivered in accordance with the Wicksteed Park delivery procedure. If tickets and wristbands are bought on behalf of other guests, the buyer accepts these Entry Conditions on behalf of every guest and shall ensure that these Entry Conditions are complied with by each person in the group.

Wicksteed Park does not knowingly allow anyone to visit its Attractions or hold an Annual Pass who is a convicted child sex offender or subject to the notification requirements of the Sexual Offences Act 2003, or subject to the Sexual Risk Order, Child Abduction Notice or any other restrictions or requirements that protects the safety and welfare of children.

Wicksteed Park reserves the right to refuse admission to any of its Attractions, ban entry from the Attraction or remove from the Attraction without any right to a refund, any person [and any other members of their party] whose behaviour or presence may affect the enjoyment and/or safety of other guests or staff, or who may otherwise undermine the commitment of Wicksteed Park to safeguarding children and young people. For these purposes “Attractions” shall be deemed to include all and any attractions operated by Wicksteed Park either currently or at any point in the future.

• These are the terms and conditions (“Terms”) on which we supply Wicksteed Park Annual Wristband Passes (“Wicksteed Park Annual Wristband Pass”) to you (“Passholder” or “you”).Please read these Terms carefully before you submit your order for any Wicksteed Park Annual Wristband Passes to us. These Terms tell you who we are, how we will provide the Annual Pass to you, what to do if there is a problem and other important information.We are Wicksteed Trading Limited, a company registered in England and Wales, with company number registered no 12653391, registered in England. VAT no 387 5559 36. A Company wholly owned by the Wicksteed Charitable Trust registered number 07394789, registered in England. Charity no 1142103 and our registered office address is Wicksteed Park, Barton Road, Kettering, Northamptonshire, NN156NJ. (“Wicksteed Trading Limited” “Wicksteed Park” or “we”). You can contact us by writing to us at hello@wicksteedpark.org or calling on 01536 512475. If we have to contact you, we will do so using the contact details you provide when you purchase a Wicksteed Park Annual Wristband Pass.These Terms are integral to each Wicksteed Park Annual Wristband Pass and are independent of any other contract and cannot be varied. Purchase and use of a Pass is for use only on Public Ride Operating days advertised as such. A Pass may not be used on dates advertised as private or otherwise not advertised as Public Ride Operating days.

  The Wicksteed Park Annual Wristband Pass starts immediately after your purchase as requested by you on the website at the time of purchase (by clicking the relevant box just before payment).

  A Wicksteed Park Annual Wristband Pass will only be valid when it is used and/or presented by the named holder, and it is within the Validity Period of 12 months from the date of purchase. Any use or attempted use of a Wicksteed Park Annual Pass in breach of these Terms may result in the Wicksteed Annual Pass being revoked without a refund and/or compensation.

  For the avoidance of doubt, pass sharing is a breach of these Terms and any such attempted use of a Wicksteed Park Annual Wristband Pass, regardless of the reason, will result in access being refused and the Wicksteed Park Annual Wristband Pass being revoked without a refund and/or compensation. For this reason, you should ensure that your Wicksteed Park Annual Wristband Pass is kept in a safe and secure location where others will not have access to it.

  The Wicksteed Park attractions that are part of the Wicksteed Park Annual Wristband Pass scheme are: Astroslide, Treetop Walk, Rockin’ Tug, Clown Coaster, Wicky’s Farmyard, Pig N Putt, Meerkat Manor, Cups, Roundabout, Carousel, Sway Rider, Garden Wheel, Railway, Lake Boats, Waterchute, Jolly Jockeys, Paratrooper, Ladybird Coaster, Galaxy Invaders, Dinosaur Valley, Dodgems, Rocky River Falls and Honey Pot Bears. Wicksteed Trading Limited reserves the right to add or remove attractions from this list as is deemed appropriate.

  Before booking or visiting an attraction, please check if your Pass is valid. The prices of each of the Wicksteed Park Annual Wristband Passes are notified to you before you purchase a Wicksteed Park Annual Wristband Pass.

  • The Pass entitles the holder to admission to the Attractions for a period of 12 months from the date of issue (“Validity Period”) and is subject to the operating calendar of the Park in any calendar year and any applicable exclusion dates. The valid until date will be displayed on the digital receipt for the Wicksteed Park Annual Wristband Pass when issued and Passholders can use their Wicksteed Park Annual Wristband Pass up to and including the valid until date. Please check individual Attraction opening and closing dates on the website and the Wicksteed Park Annual Wristband Pass exclusions and restrictions set out before your visit. Please note that not all Attractions are open to the public all year round.
  • Wicksteed Park reserves the right to vary the opening and closing dates of the Attractions, to require pre-booking for any Attraction (for which a small fee may apply), to impose or vary limits on the numbers of persons (or of particular categories of persons based on matters including but not limited to what type of pass or entry ticket they may intend to use) allowed to book entry for or to enter any Attraction on any given day/ at any given time, to close, remove or cancel all or any part of the rides, events or facilities within the Attractions, and to remove Attractions from the Wicksteed Park Annual Wristband Pass scheme in each case for one or more of the following reasons: technical, health and safety, legal, regulatory and/or operational reasons, temporary or permanent closure of Attractions, or due to special events or private functions.
  • The full value or any part of the value of the Wicksteed Park Annual Wristband Pass will not be refunded nor will any compensation be payable if any of the Attractions become unavailable or if any or part of the Attractions (or any part of any of the Attractions) are temporarily or permanently closed or removed from the Wicksteed Park Annual Wristband Pass scheme. Wicksteed Park will endeavour to publish relevant information as soon as possible if an Attraction requires advance booking, is operating under capacity restrictions, has reached capacity, has booked out of all or certain categories of entry slots at certain times/ on certain days, is closing or where certain rides or part of an Attraction becomes unavailable. Passholders are advised to check for cancellations or closures and special events (which may have additional costs) taking place on the relevant date and/or time of their proposed visit. Please note that some Attractions are subject to adverse weather conditions and therefore Passholders are advised to check the website before travelling.

  Planned Maintenance Closure Dates

  Wicksteed Park may, at any time, in its absolute discretion, add any further maintenance closures which shall be applicable to the Wicksteed Park Annual Wristband Pass.

  Wicksteed Park Annual Wristband Pass – Essential Exclusion Dates

  The Wicksteed Park Annual Wristband Pass does not allow entry to any attraction on private takeover days or ticketed event Days which are detailed at the time of advertisement.

  Planned Seasonal Attraction Operating Dates

  The Wicksteed Park Annual Wristband Pass is subject to the public use operating calendars detailed on our website www.wicksteedpark.org. The Wicksteed Park Annual Wristband Pass – is subject to additional charges including, but not limited to, entrance fees, reservation or pre-booking fees (where applicable), parking fees, and/or booking fees for entry into:

  • Any concerts taking place at the venue, any themed and/or special events taking place along with other events including (but not limited to) those managed by third parties.
  • All Christmas event openings including, but not limited to, Christmas at Wicksteed.
  • Any other event as determined by Wicksteed Park (acting reasonably) from time to time.
  • Parking charges will still apply at all times.

  The Wicksteed Park Annual Wristband Pass will not guarantee immediate entry to any Attraction or any event at any time. At Attractions or events which allocate individual time slots for entry or where pre-booking is required, Passholders are required to book an available time slot or pre-book their entry in advance in order to access the Attraction or an event, otherwise they will not be permitted entry. Please note that all time slots are subject to availability, and that there may be different allocations of time slots for different categories of individual (e.g. based on ticket or pass type), so early booking is recommended. When any Passholder has booked a timeslot, the Attraction may ask such Passholder to leave the Attraction at the end of their allocated timeslot.

  All Wicksteed Park Annual Wristband Passes remain the property of Wicksteed Trading Limited and can be withdrawn at any time. Passholders shall take all reasonable steps to ensure that a Wicksteed Park Annual Wristband Pass is kept secure at all times and any Wicksteed Park Annual Wristband Pass which has been lost, stolen and/or damaged should be reported to hello@wicksteedpark.org. Wicksteed Park Annual Wristband Passes are non-transferable and cannot be sold, loaned or given away to or used by a third party.

  A Wicksteed Park Annual Wristband Pass will automatically be deemed void and shall be revoked without a refund and/or compensation if sold, loaned or given away or if any attempt is made to sell, loan or give it away. In the absolute discretion of the relevant Attraction, access will be denied to any or all Attractions and the relevant Passholder’s pass revoked, if Wicksteed Park considers the Passholder to be guilty of (i) fraud or attempted fraud in respect of the Wicksteed Park Annual Wristband Pass, (ii) misuse of the Wicksteed Park Annual Wristband Pass – (e.g. abuse of the Wicksteed Park Annual Wristband Pass – benefits); and/or (iii) inappropriate conduct. Inappropriate conduct includes, but is not limited to, displaying any sign or visible representation of any kind which is, or could reasonably be judged to be, threatening, abusive or insulting to any member of Wicksteed Park staff and/or other members of the public visiting the Attractions, or allowing or assisting a third party to attempt to gain unauthorised or improper access to any Attraction with a Wicksteed Park Annual Wristband Pass – of which they are not the valid holder. For the avoidance of doubt, no refund and/or compensation will be given in such circumstances.

  Wicksteed Park reserve the right to discontinue any Wicksteed Park Annual Wristband Pass product provided Wicksteed Park serve you with at least 45 days’ notice.

  An individual who has their Wicksteed Park Annual Wristband Pass revoked shall be prevented from obtaining a replacement Wicksteed Park Annual Wristband Pass and, in the future, is required to purchase a full price entrance ticket to enter an Attraction and this will be non-refundable.

  A year after the date an individual has their Wicksteed Park Annual Wristband Pass revoked, such individual can contact Wicksteed Park to purchase a new Wicksteed Park Annual Wristband Pass. Wicksteed Park will assess the revocation or ban at the time. The issue of any new Wicksteed Park Annual Wristband Pass in accordance with this Term is at the absolute discretion of Wicksteed Park and is subject to availability. Individuals who are permitted by Wicksteed Park to purchase a new Wicksteed Park Annual Wristband Pass in accordance with this Term shall be required to pay the full purchase price applicable at the time of purchase.

  An Annual Pass will automatically be deemed void and shall be revoked without a refund and/or compensation if Wicksteed Park reasonably believes a Passholder to be a convicted child sex offender or subject to the notification requirements of the Sexual Offences Act 2003, or subject to the Sexual Risk Order, Child Abduction Notice, or any other restrictions or requirements that protects the safety and welfare of children, or which Wicksteed Park reasonably judges could give rise to a breach of its commitment to the safeguarding of children. For the avoidance of doubt, no refund will be given in any such circumstances.

  An individual who has their Pass revoked in accordance with the above shall be prevented from obtaining a replacement Pass and access will be denied to all or any of Wicksteed Park’s Attractions which in this instance shall be deemed to include any other resorts or attractions which may be operated by Wicksteed Park at any point in the future.

  • A Wicksteed Park Annual Wristband Pass that is discovered to have been purchased through illegal methods (including, but not limited to, the use of fraudulent debit/credit cards) and/or through unauthorised third-party channels, will be revoked without compensation.
  • Team members at a relevant Attraction, acting reasonably, reserve the right to refuse admission, or to refuse to allow pre-booking, at any time and for any reason including, but not being limited to, the Attraction being at full capacity.
  • All Passholders may be subject to a bag search on entry to any Attraction. Refusal to allow a search may result in access to the site being denied on the date of visit.
  • In the event of a lost, stolen and/or damaged Wicksteed Park Annual Wristband Pass – the Passholder should contact Wicksteed Park directly to have the relevant Wicksteed Park Annual Wristband Pass blocked. Contact details are set out at the beginning of these Terms.
  • Unless stated otherwise, a Wicksteed Park Annual Wristband Pass cannot be used in conjunction with any promotional offer, voucher, advance booking or with any discount or retail/restaurant incentive. The Passholder is only entitled to the discounts stated in these Terms or such other discounts as made available to Passholders at Wicksteed Park’s discretion from time to time.
  • Wicksteed Park is entitled, in its absolute discretion, to change the price payable for its Wicksteed Park Annual Wristband Pass at any time and for any reason and may from time to time offer pricing or promotional offers for purchasing the Wicksteed Park Annual Wristband Pass, online, in person or through third party channels.
  • Wicksteed Park reserves the right to vary these Terms by giving Passholders no less than 30 days’ written notice of such variation by using the details provided to Wicksteed Park when the Passholder purchased a Wicksteed Park Annual Wristband Pass – by making a note of such changes available on the terms and conditions page of the website so please review the website periodically for changes. If you do not accept the amended terms, this may affect our ability to provide certain products and services to you.
  • Visitors under 12 years of age must be accompanied, at all times, by an individual aged 18 years or over.
  • Height, weight, age restrictions and medical warnings apply to certain rides and attractions.
  • All Passholders, their family members and friends entering Wicksteed Park by virtue of a discounted entry ticket are required to comply with the booking and entry conditions (including without limitation any restrictions relating to height, weight, age (including the ages for which children are required to be accompanied by an adult) and any medical warnings) set out by Wicksteed Park. Passholders should check the relevant website before booking a visit or visiting.

   

   

   

• Children under 0.9m go for free! Only if they are attending with a paid wristband or ticket
• Please note that children attending for free will have their height checked both at the ticket office and before our rides and attractions.

• The parking permit entitles the owner of the car to park in the designated car parks.
• Please remember your car parking permit is for your vehicle, not you (the owner) and is NOT TRANSFERABLE between vehicles.
• If you change your vehicle, you must either call us on 01536 512475 or email us with your name and registration at hello@wicksteedpark.org.
• The parking permit is for Wicksteed Park users only and is not valid for business parking or offsite visits.
• The Park reserves the right to cancel any parking permit if the conditions are not observed.
• The route to and from the car parks, as indicated by the Park’s Authorities, must be adhered to at all times.
• The car must not be taken to any other part of the Park and the pedestrian areas must be treated as such.
• A speed restriction of 10 mph will be strictly imposed.
• No liability is accepted, and all parking is at the owner’s risk.

• Please download and screenshot your ticket in advance in case of connectivity issues on the night.
• No alcohol to be taken past this point.
• No fireworks or sparklers to be brought onto site.
• No knives, weapons or sharp implements to be brought onto site.
• No pets allowed, including emotional support pets
• Children must be accompanied by a responsible adult at all times.
• In the interests of security bag searches will be carried out by Security Staff.
• No re-entry except in exceptional circumstances.

• Tickets purchased are non refundable and non transferable.
• Proof of age ID required for entry (18plus only).
• Please note if you have booked for less than 8 people then you may be seated with guests from another small group.
• For guest safety searches and proof of age ID checks will be carried out on arrival.
• No food or drink to be brought into the premises.
• Wicksteed Trading Limited are part of the Licence Savi scheme and encourage responsible drinking. Please ensure you do not leave your drinks unattended and arrange safe transport home.
• Car parking charges will not apply on the night but if you leave your car overnight you will need to pay at the machine prior to leaving the park.
• Online sales 100% paid upfront.
• Invoices terms and conditions for large groups of 8 or more- 50% non refundable deposit to be made upfront with the remaining balance to be paid by 30th September 2025.
• Staggered invoice for bookings made after 30th September 2025 but before 31st October 2025:
• 50% non refundable deposit to be made upfront with the remaining balance to be paid by 31st October 2025.
• Invoice for bookings made after 31st October- 100% payable upfront.

• Tickets purchased are non refundable and non transferable.
• Proof of age ID required for entry (18plus only).
• Please note if you have booked for less than 8 people then you may be seated with guests from another small group.
• For guest safety searches and proof of age ID checks will be carried out on arrival.
• No food or drink to be brought into the premises.
• Wicksteed Trading Limited are part of the Licence Savi scheme and encourage responsible drinking. Please ensure you do not leave your drinks unattended and arrange safe transport home.
• Car parking charges will not apply on the night but if you leave your car overnight you will need to pay at the machine prior to leaving the park.
• Online sales 100% paid upfront.
• Invoices terms and conditions for large groups of 8 or more- 50% non refundable deposit to be made upfront with the remaining balance to be paid by 30th September 2025.
• Staggered invoice for bookings made after 30th September 2025 but before 31st October 2025:
• 50% non refundable deposit to be made upfront with the remaining balance to be paid by 31st October 2025.
• Invoice for bookings made after 31st October- 100% payable upfront.

Please note that tickets purchased for this experience are non transferable and non refundable.

Please bring your booking confirmation with you to be scanned on arrival.
All family members must purchase a ticket to the event, all children must be accompanied by a responsible adult.

Car Parking charges apply, please pay via the Parking App or at one of the Parking Machines just prior to your departure.

Card Payments are preferred at our food and beverage outlets.

All guests must collect their welcome pack from Reception underneath the Clock Tower in the Precinct on arrival, please leave plenty of time to collect your pack and make your way to the Father Christmas Gateway to his Grotto for your designated Timeslot. If you miss your timeslot on the day regrettably you will miss the opportunity to visit Father Christmas.

Children visiting Father Christmas will receive a gift. Who ever you book onto the slot will see Father Christmas as one group. If you wish to book for friends that would like to see Father Christmas separately these must be booked as separate transactions.

• The rest of the experience you are welcome to enjoy any time between the hours of 10am and 5pm (10am and 3pm on Christmas eve) once you have collected your pack from Reception.
• Take a ride on the Wicksteed Railway, boarding at the North Pole Station.
• Visit Santa’s Reindeer
• Meet the Animals at Wicky’s Mini Farmyard
• Play a round of Crazy Golf on our 18 hole course.
• Whizz down the Astroslide,
• Take a spin on our Carousel
• Leave your Wish on our Wishing Tree

The majority of this experience is based outside in a Natural Parkland setting so please make sure you wrap up snuggly warm ready for a great time.

What to do on the day

Competition Entrants

• Proceed to registration desk on arrival. The registration desk will be adjacent to the car park beside the square roundabout.
• Register for each event category you have entered and collect your wristband.
• Arrive at the designated holding area adjacent to the reception desk at least 10 mins before the competition start time.
• Stewards will call you into the event arena. Please follow instructions at all times.
• You will complete one lap of the arena giving Santa Paws the opportunity to pick a winner.
• Photographs and videos may be taken of competition entrants and winners. If you do not wish to be included, please ensure you have opted out by emailing to hello@wicksteedpark.org.
• Winners will be announced at the end of each category. Please do not leave the event arena until the judging has been announced.
• Once the competition category is complete, please leave the arena immediately.
• Parking charges apply at all times.

What to do on the day

General public

• Santa Paws starts at 11am on Saturday 29 November 2025. We expect the event to finish around 2.00 pm.
• Your pup can also take part in an exciting scurry at 10am before the start of Santa Paws. Entry to the scurry will only be available to purchase on the day of the event at the park.
• The Santa Paws arena will be on the square roundabout next to Carlo’s Courtyard pizza restaurant.
• Everyone is welcome to spectate around the edge of the arena.
• Dogs not participating in the competition event must be on a lead and under control at all times.
• No access to the arena unless you are a pre-registered competition entrant.
• We have a variety of stalls including animal charities for you to visit.
• Refreshments are available at the Garden Café and Carlo’s Courtyard.
• Tickets to the Woofsteed Railway are available from the Gift Shop. The train is running from 11am – 3pm.
• Parking charges apply at all times.

Stallholder rules

• No unloading after 9am and all vehicles must be away from the area.
• Event is located by the car park adjacent to the end of the pavilion and Carlo’s Courtyard pizza restaurant.
• Set up in your designated area by the event arena. Marshalls will be on duty for assistance.
• Please do not close or strip down until the event has finished at 2pm (timings subject to change).
• Vehicle movements to be authorised by Wicksteed Park marshalls.
• Please keep emergency access routes clear.
• Stallholder parking will be available on a first come, first served basis adjacent to the event arena on the car park.
• Parking charges apply at all times.
• Nearest toilets including accessible toilets are available in the precinct opposite the clock tower.
• Refreshments are available at the Garden Café andCarlo’s Courtyard.
• No sales of food or drink are permitted by the stall holders.
• No weapons or sharp implements to be sold at any time.

Competition Rules

• All competition entries to be booked online in advance or purchased on the day.
• Please register on arrival to collect your competition entry pass. The registration desk will be adjacent to the car park beside the square roundabout.
• Please wait in the dedicated area until an event marshall instructs you.
• No entry to event arena unless told to do so by an event marshall.
• All dogs must be kept on leads and under control at all times. No exceptions are permitted.
• No banned breeds will be permitted.
• No behaviour that leads to aggressive behaviour in the dog is permitted.
• No unattended dogs.
• No alcohol or other food and beverage may be taken into or consumed within the event arena.
• Please pick up any dog poo immediately and dispose into one of the bins.
• No abusive behaviour towards staff will be tolerated.
• The judge’s decision is final.
• Max 2 people per dog in each event category. Any child under 14 must be accompanied by a responsible adult into the event arena.
• Only dogs may be entered into the competition categories.
• Official photographer will be on site – if you do not wish to be included in photography or video footage please opt out by emailing hello@wicksteedpark.org.

FAQs

1. Where can I get a drink or something to eat?

Refreshments are available at the Garden Café and Carlo’s Courtyard.

1. Do I have to pay for parking?

Parking charges apply at all times.

1. Where can I buy a ticket to ride the Woofseed Railway?

Your competition entry includes one free train ride for the dog and one owner. Please visit the Gift Shop to purchase additional tickets for the Woofsteed Railway. The train will run 11am-3pm.

1. What time is Santa Paws?

The event starts at 11am on 29 November 2025. A scurry will be available to watch free of charge from 10am. Dogs may participate for a fee of £4 payable on the day.

5. What time is the Scurry?

The scurry begins at 10am before the start of Santa Paws. Entry to the scurry will only be available to purchase on the day of the event at the park.

1. What time is each event?

Please see event running order for details.

1. Where is the nearest toilet?

Toilets are available in the precinct opposite the clock tower.

7. How do I buy a raffle ticket to support Wicksteed Charitable Trust?

Come along to the Terrace Suite to see our wonderful selection of raffle prizes, please bring cash to buy your raffle tickets. The raffle will be drawn on the day.

1. Where can I buy a ticket to Christmas at Wicksteed?

Please visit our website at wicksteedpark.org

1. Are you going to do any more events like this?

Wicksteed Park offers lots of events and activities throughout the year. Please visit our website for details.

1. Why do I have to keep my dog on a lead?

For the safety of all our guests, including our four-legged friends.

1. Can I enter an animal that is not a dog?

Only dogs may enter the Santa Paws event.

1. How many people are allowed with the dog into the event arena?

A maximum of two people per dog entry. Children under 14 must be accompanied by a responsible adult.

1. What happens if a dog is behaving dangerously?

Dangerous or aggressive behaviour is strictly prohibited. Owners and their dogs may be asked to leave site immediately.

1. Can I take my dog to visit the farm?

No dogs are permitted into the farm.

1. Where can I get a drink for my dog?

There is a water station adjacent to Carlo’s Courtyard. Puppycinos are available to purchase in the Garden Café.

1. Is there an official photographer?

Yes. The official photographer will wear a hi-vis jacket for identification.

1. Can I book a ticket for the train if I have not got a dog?

Yes. Please visit the Gift Shop to purchase your tickets. On all other operating dates through December 2025, the Wicksteed Park Railway and access to the North Pole Station will only be permitted to ticket holders for Christmas at Wicksteed.

• No photography or video is allowed without permission.
• No food drink or chewing gum on the Play Equipment.
• No Glassware.
• Remove shoes before entering the play area but wear socks at all times.
• Arms and legs should be covered.
• Remove ALL jewellery, badges and other sharp objects.
• Children who are unwell should not use the Play Equipment.
• Leave all personal items such as money with parent/guardians.
• Children who wear glasses or contact lenses should take particular care.
• No liability will be accepted for any losses, damages or theft.
• Parental supervision is essential at all times.

• We use CCTV at various locations around the Park and within our facilities. These will process pictures of guests and may also record audio. Cameras are used for health and safety and security purposes and are positioned so to be of minimal intrusion. Videos and images are kept in accordance with our Data Retention Policy. If there is evidence of a criminal act, any recordings may be passed to the appropriate authorities.

• There is no smoking in the play area, this is strictly prohibited.
• We also allow no food, drink or chewing gum or glassware in the soft play area.
• We ask all shoes are removed but socks must be worn at all times. Arms and legs must be covered.
• All jewellery, badges and sharp objects must be removed.
• We ask that any children who are feeling unwell or poorly not use the equipment and that any children wearing glasses or contact lenses take extra care.
• All personal items (such as money, phones) must be left with an adult/guardian – Wicksteed Park accepts no liability for any losses, damage or theft.
• Please note max-age for Wicky’s Play Factory is 8 years old

• Party Bookings must be completed online and payments made are non transferable and non refundable.
• If you wish to add any additional guests to the booking after you have booked we cannot guarantee there will be space. Please email us at playfactory@wicksteedpark.org at least two weeks in advance to your existing booking to make amendments. All party guests must be a maximum of 8 years old.
• Party payments are non refundable or transferable in the event that a party guest or the birthday child is unable to attend.
• All party guests must be accompanied in the building by an adult/ caregiver who will be responsible for them whilst on site. The responsible adults must agree to the Rules of Play for the Building.
• Party Guests will be permitted access to the building between the times that the party has been booked for and will need to leave the building after this.
• No other third party contractors with entertainment services may be brought into Wickys Play Factory by the Person booking the party.
• For parties booked during the day the party package will include up to 90 minutes play on the Play Equipment and 30 minutes for food in their dedicated party section.
• Food service time for your party will be confirmed by the Play Factory Team on guest arrival.
• For exclusive parties booked in the evenings guests will be permitted access from 5:30pm and will need to vacate the building by 7:30pm.
• Guests are welcome to provide their own birthday cake but this cannot be stored by the company for them.
• Decorations- sparklers, indoor fireworks, candles (other than the birthday cake), confetti or glitter bombs are not permitted. If you wish to bring in table decorations or balloons you are welcome to but this will need to be set up in the time inclusive of your allocated party slot and not before. We are unable to attach decorations to our fixtures and fittings that may leave a lasting mark or cause damage.
• We ask that you notify us in advance of any special dietary requirements for party guests and the adults responsible for the party guests must supervise when the buffet is provided. Allergen information can be checked in the Play Factory.
• If you have any further queries about your party booking please direct these to playfactory@wicksteedpark.org

• Please remind guests to remember their car registration to pay for their parking either by the app, at one of the onsite car parking machines or by purchasing an annual parking pass online.

Following your booking and confirmed deposit/balance payment you will receive a receipt confirming your payment. Deposits are non-refundable and may only be transferred at the park’s discretion. Please bring your booking receipt when checking in at reception. Any booking that has not had its balance paid by the due date will be cancelled with all monies already paid being forfeited. All prices are per pitch (e.g., Caravan including awning, Campervan, Trailer Tent or Tent) and include Car Admission for one vehicle per pitch. One unit per pitch only.

We reserve the right to decline or terminate the booking of any guest(s) whose party make-up or behaviour interferes or may interfere with the general comfort of other guests. In this event no refunds will be made. Wicksteed Park and its facilities are intended for family holidays. We are therefore sorry that we cannot accept any parties of single people.

• The Park’s speed limit is 10mph.
• Vehicles must not go on the grass between November and February.
• No persons shall drive any vehicles in the park without valid road tax, insurance, full driving licence or whilst under the influence of drugs or alcohol.
• There is no access for private boats on the premises.

• You must consider other users of the Park and keep volumes low.
• No Generators/Radio / Stereo/ TV noise after 10pm.
• Inappropriate behaviour or behaviour causing a nuisance is not acceptable. Failure to comply may result in you being asked to leave the Park.

• There is no access for private boats on the premises.

• Children under the age of 18 must be under the constant supervision of a parent / guardian at all times.
• If you have lost your child report it immediately to the Visitor Centre / Reception (or to Security after 5pm).
• Children remain the responsibility of their parents or guardians at all times. It is particularly important that you always know where your children are, and that you provide adequate supervision for them at all times.

• Park Management is entitled to refuse admission when this appears to be necessary in the interests of the Park and its occupants.

• Dogs must be kept on leads at all times.
•  You must clean up your dog’s mess after you.
• Dogs are not allowed in the children’s play areas.

• Swimming in the lake is done at your own risk. Wicksteed Charitable Trust accepts no responsibility for any injuries or accidents which may arise.

• There is no fishing allowed on any of our lakes.