Customer Relations Executive

Collaboration is a value of Wicksteed Park, and all roles may be required to vary responsibilities to meet the needs of the business.

Key Responsibilities

Assume full reception duties at the park including answering all inbound phone calls and emails.

Reply to all customer enquiries following guidelines escalating to internal management where applicable whilst taking full accountability to close the complaint.

Management of campsite bookings.

Management of parking system ensuring accurate records to avoid fines.

Ensure that all communication is in accordance the tone and voice of the park auditing daily.

Ensure that the CRM system is fully up to date and managed correctly.

Provide a weekly report to head of sales detailing customer complaints identify areas of improvement.

Continually seek to improve processes and function of the team.

Manage group, school and show bookings.

Assist with events where required.

Key Performance Area and Responsibility

Customer

Being at the forefront of Wicksteed Park to help with customer queries.

Community

Working with the public to enhance their experience.

Collaboration

Working with all team members to support customer needs.

Creativity

Think creatively to problem solve.

Skills and Qualifications

Adaptability

Attention to detail

Conflict Resolution

Decision Making

Effective Communication

Time Management

Proficient on Microsoft

Customer Service

Job Types: Full-time, Permanent, Temporary contract

For 40 hours per week. Hours are to be worked between Mon–Sun 9.00 am – 5.30 pm.

How to apply

Please email us your CV by using the button below.