We use CCTV at various locations around the Park and within our facilities. These will process pictures of guests and may also record audio. Cameras are used for health and safety and security purposes and are positioned so to be of minimal intrusion. Videos and images are kept in accordance with our Data Retention Policy. If there is evidence of a criminal act, any recordings may be passed to the appropriate authorities.

There are some important rules though to keep everyone safe. There is no smoking in the play area, this is strictly prohibited. We also allow no food, drink or chewing gum or glassware in the soft play area.

We ask all shoes are removed but socks must be worn at all times. Arms and legs must be covered. All jewellery, badges and sharp objects must be removed. We ask that any children who are feeling unwell or poorly not use the equipment and that any children wearing glasses or contact lenses take extra care.

All personal items (such as money, phones) must be left with an adult/guardian – Wicksteed Park accepts no liability for any losses, damage or theft.

We request in line with government recommendations that guests wear a mask as appropriate whilst inside and sanitise their hands regularly.

Please note max-age for Wicky’s Play Factory is 8 years old.

Party Bookings must be completed online and payments made are non transferable and non refundable. If you wish to add any additional guests to the booking after you have booked we cannot guarantee there will be space for them unless this has been agreed in advance; although, we will always do our best to accommodate. All party guests must be a maximum of 8 years old.

Party payments are non refundable or transferable in the event that a party guest or the birthday child is unable to attend.

All party guests must be accompanied in the building by an adult/ caregiver who will be responsible for them whilst on site. The responsible adults must agree to the Rules of Play for the Building. These include:

No photography or video is allowed without permission.

No food drink or chewing gum on the Play Equipment.

No Glassware.

Remove shoes before entering the play area but wear socks at all times.

Arms and legs should be covered.

Remove ALL jewellery, badges and other sharp objects.

Children who are unwell should not use the Play Equipment.

Leave all personal items such as money with parent/guardians.

Children who wear glasses or contact lenses should take particular care.

No liability will be accepted for any losses, damages or theft.

We are pleased to provide this facility and whilst we have attempted to make it as safe as possible, the very nature if children’s play activity means that accidents can occasionally happen.

Parental supervision is essential at all times.

Party Guests will be permitted access to the building between the times that the party has been booked for and will need to leave the building after this.

No other third party contractors with entertainment services may be brought into Wickys Play Factory by the Person booking the party.

For parties booked during the day the party package will include up to 90 minutes play on the Play Equipment and 30 minutes for food in their dedicated party section.

Food service time for your party will be confirmed by the Play Factory Team on guest arrival.

For exclusive parties booked in the evenings guests will be permitted access from 5:30pm and will need to vacate the building by 7:30pm.

Guests are welcome to provide their own birthday cake but this cannot be stored by the company for them.

Decorations- sparklers, indoor fireworks, candles (other than the birthday cake), confetti or glitter bombs are not permitted. If you wish to bring in table decorations or balloons you are welcome to but this will need to be set up in the time inclusive of your allocated party slot and not before. We are unable to attach decorations to our fixtures and fittings that may leave a lasting mark or cause damage.

If Guests are bringing a cake into Wickys Play Factory or have booked an exclusive party venue hire without our food package they will need to sign a disclaimer in order to be able to bring their own catering into the building. During normal opening hours guests are not permitted to bring in their own catering other than a birthday cake.

We ask that you notify us in advance of any special dietary requirements for party guests and the adults responsible for the party guests must supervise when the buffet is provided. Allergen information can be checked in the Play Factory.

If you have any further queries about your party booking please direct these to playfactory@wicksteedpark.org

Please remind guests to remember their car registration to pay for their parking either by the app, at one of the onsite car parking machines or by purchasing an annual parking pass online.