Terms & Conditions

• Ride wristbands and tickets are only valid on the day of purchase. Occasionally, rides may closed due to technical or operational reasons, or in certain weather conditions.
• There are no refunds or transfers on tickets or wristbands including event tickets such as Christmas or Wicksteed Park events.
• Whilst we understand illness and injuries can affect a visit to Wicksteed Park, Ride Wristbands/Tickets or Activities purchased are non-transferable and non-refundable.
• Children under 0.9m go free for theme park wristbands and ticket not for our ticketed events such as Wicky’s Party’s and Pavillion Events
• All children will be measured upon ticket collection and you may be required to purchase alternative tickets if you have purchased the incorrect one.

• Our annual wristband covers access to our rides and attractions over our operating season, for events such as Christmas and fireworks will have to be purchased in addition to your wristband. This pass includes February Half-term, Easter Half-term, Time 4 Tots and October Half-term. Annual passes are valid for 12 Months from the Start Date.

• Children under 0.9m go for free!
• Please note that children attending for free will have their height checked both at the ticket office and before our rides and attractions.

• The parking permit entitles the owner of the car to park in the designated car parks.
• Please remember your car parking permit is for your vehicle, not you (the owner) and is NOT TRANSFERABLE between vehicles.
• If you change your vehicle, you must either call us on 01536 512475 or email us with your name and registration at hello@wicksteedpark.org.
• The parking permit is for Wicksteed Park users only and is not valid for business parking or offsite visits.
• The Park reserves the right to cancel any parking permit if the conditions are not observed.
• The route to and from the car parks, as indicated by the Park’s Authorities, must be adhered to at all times.
• The car must not be taken to any other part of the Park and the pedestrian areas must be treated as such.
• A speed restriction of 10 mph will be strictly imposed.
• No liability is accepted, and all parking is at the owner’s risk.

• No photography or video is allowed without permission.
• No food drink or chewing gum on the Play Equipment.
• No Glassware.
• Remove shoes before entering the play area but wear socks at all times.
• Arms and legs should be covered.
• Remove ALL jewellery, badges and other sharp objects.
• Children who are unwell should not use the Play Equipment.
• Leave all personal items such as money with parent/guardians.
• Children who wear glasses or contact lenses should take particular care.
• No liability will be accepted for any losses, damages or theft.
• Parental supervision is essential at all times.

• We use CCTV at various locations around the Park and within our facilities. These will process pictures of guests and may also record audio. Cameras are used for health and safety and security purposes and are positioned so to be of minimal intrusion. Videos and images are kept in accordance with our Data Retention Policy. If there is evidence of a criminal act, any recordings may be passed to the appropriate authorities.

• There is no smoking in the play area, this is strictly prohibited.
• We also allow no food, drink or chewing gum or glassware in the soft play area.
• We ask all shoes are removed but socks must be worn at all times. Arms and legs must be covered.
• All jewellery, badges and sharp objects must be removed.
• We ask that any children who are feeling unwell or poorly not use the equipment and that any children wearing glasses or contact lenses take extra care.
• All personal items (such as money, phones) must be left with an adult/guardian – Wicksteed Park accepts no liability for any losses, damage or theft.
• Please note max-age for Wicky’s Play Factory is 8 years old

• Party Bookings must be completed online and payments made are non transferable and non refundable.
• If you wish to add any additional guests to the booking after you have booked we cannot guarantee there will be space. Please email us at playfactory@wicksteedpark.org at least two weeks in advance to your existing booking to make amendments. All party guests must be a maximum of 8 years old.
• Party payments are non refundable or transferable in the event that a party guest or the birthday child is unable to attend.
• All party guests must be accompanied in the building by an adult/ caregiver who will be responsible for them whilst on site. The responsible adults must agree to the Rules of Play for the Building.
• Party Guests will be permitted access to the building between the times that the party has been booked for and will need to leave the building after this.
• No other third party contractors with entertainment services may be brought into Wickys Play Factory by the Person booking the party.
• For parties booked during the day the party package will include up to 90 minutes play on the Play Equipment and 30 minutes for food in their dedicated party section.
• Food service time for your party will be confirmed by the Play Factory Team on guest arrival.
• For exclusive parties booked in the evenings guests will be permitted access from 5:30pm and will need to vacate the building by 7:30pm.
• Guests are welcome to provide their own birthday cake but this cannot be stored by the company for them.
• Decorations- sparklers, indoor fireworks, candles (other than the birthday cake), confetti or glitter bombs are not permitted. If you wish to bring in table decorations or balloons you are welcome to but this will need to be set up in the time inclusive of your allocated party slot and not before. We are unable to attach decorations to our fixtures and fittings that may leave a lasting mark or cause damage.
• If Guests are bringing a cake into Wickys Play Factory or have booked an exclusive party venue hire they will need to sign a disclaimer in order to be able to bring their own catering into the building. During normal opening hours guests are not permitted to bring in their own catering other than a birthday cake.
• We ask that you notify us in advance of any special dietary requirements for party guests and the adults responsible for the party guests must supervise when the buffet is provided. Allergen information can be checked in the Play Factory.
• If you have any further queries about your party booking please direct these to playfactory@wicksteedpark.org

• Please remind guests to remember their car registration to pay for their parking either by the app, at one of the onsite car parking machines or by purchasing an annual parking pass online.

• The speed limit is 10mph.
• Vehicles must not go on the grass between November and March.
• No persons shall drive any vehicles in the Park without valid road tax, insurance, full driving licence or whilst under the influence of drugs or alcohol.

• You must consider other users of the Park and keep volumes low.
• No Generators/Radio / Stereo/ TV noise after 10pm.
• Inappropriate behaviour or behaviour causing a nuisance is not acceptable. Failure to comply may result in you being asked to leave the Park.

There is no access for private boats on the premises.

• Children under the age of 18 must be under the constant supervision of a parent / guardian at all times.
• If you have lost your child report it immediately to the Visitor Centre / Reception (or to Security after 5pm).

• Park Management is entitled to refuse admission when this appears to be necessary in the interests of the Park and its occupants.

• Dogs must be kept on leads at all times.
•  You must clean up your dog’s mess after you.
• Dogs are not allowed in the children’s play areas.

• Swimming in the lake is done at your own risk. Wicksteed Charitable Trust accepts no responsibility for any injuries or accidents which may arise.

• There is no fishing allowed on any of our lakes.